ToolIMG ToolIMG
Billing Policy

Refund Policy

Last Updated: June 23, 2026

We want you to be completely satisfied with your purchase on ToolImg. This Refund Policy explains the terms under which refunds may be issued for purchases made on our platform.

1. Merchant of Record

All payments on ToolImg are processed securely through Razorpay, our payment partner. Razorpay acts as the Merchant of Record and handles payment processing, invoicing, tax compliance, and refund requests on our behalf.

When you make a purchase, your transaction is with Razorpay. All refund requests are subject to this policy and will be handled through Razorpay.

2. What You Can Purchase

ToolImg offers credits and subscription plans that can be used across our AI-powered tools, including:

  • Multi-image OCR (Optical Character Recognition)
  • Image to Code conversion
  • Image to HTML conversion
  • Handwriting to Text extraction
  • And other image processing & conversion tools

Credits are valid for a limited period (typically 30 days from the date of purchase, unless otherwise specified at the time of purchase).

3. Refund Eligibility

You may be eligible for a refund if:

  • Your refund request is made within 14 days of the purchase date
  • You have used only a small portion (or none) of the purchased credits
  • There was a technical issue that prevented you from properly using the service
  • You were charged incorrectly or experienced a billing error

4. Non-Refundable Scenarios

Refunds will generally not be issued in the following cases:

  • The refund request is made more than 14 days after the purchase
  • A significant portion or all of the purchased credits have been consumed
  • The credits have expired
  • The request is related to dissatisfaction with tool accuracy (e.g., OCR results on poor-quality images), as this is clearly stated in our service description
  • There is evidence of abuse, fraud, or violation of our Terms of Service
  • Subscription plans after the initial cooling-off period (if applicable)

5. How to Request a Refund

To request a refund, please contact us at:

Email: support@toolimg.online

Personal Email: denobr6ri@gmail.com

Please include the following information in your request:

  • The email address associated with your purchase
  • The order/transaction ID (from your Razorpay receipt)
  • Reason for the refund request
  • Any relevant details about the issue faced

We will review your request within 2–3 business days.

6. Refund Processing

Once your refund request is reviewed and approved:

  • The refund will be processed by Razorpay
  • It typically takes 5–10 business days to reflect in your original payment method
  • You will receive a confirmation email once the refund is completed
  • Any remaining unused credits associated with the refunded purchase will be deducted from your account

7. Chargebacks

Please Note Before Disputing: We strongly encourage you to contact us first at support@toolimg.online before initiating a chargeback or dispute with your bank or payment provider. Chargebacks without prior communication may result in account suspension and additional fees.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Us

If you have any questions about this Refund Policy, please feel free to reach out to us at: support@toolimg.online